Paddle Point BPO Services Pvt Ltd Services is one of the leading servicing partner to various clients across USA.
PaddlePoint is privately owned and is centrally located in Thane (Mumbai, India). Leveraging the benefits of its location, PaddlePoint has abundance of experience in providing Flexible Contact Center Solutions to a wide variety of clients across various Verticals and their Line of Business (LOB’s)
PaddlePoint believes in meeting Global Standards of Compliance & delivering Quality and has been accredited with ISO 9001:2008 & ISMS 27001:2005 Certifications. Successfully implemented Six Sigma & CMMI practices across all levels of operations.
PaddlePoint offers Outbound & Inbound Call Center Solutions such as Lead generation, Telesales, Order-taking, Customer Service, Web-based Customer Support Solutions such as Live-Web Chat and Email Response & Back-office Operations.
Meeting the dual demand for greater efficiency and rising service expectations requires a new approach. That is why first we understand the requirements of clients, then we design and develop our efficiency metrics, to do lists, employing the best specialists in each market to instituting more effective systems and empowering our teams to perform better.
Founded over seven years ago by two individuals, Chintan Anjaria and Ishank Ghulati with vast and varied domain expertise. Cumulatively amongst them both, they have clocked in more than 25 years of experience in the Industry. Paddle Point’s journey towards its rapid growth began in 2010. We are a full service BPO company offering 360 degree solutions to its clients with help of exceptionally trained employees and a state-of- the-art infrastructure. In this short space of time, we have scaled-up from 5 to more than 200 team members highlighting our appetite for growth. This can be largely attributed to the vision of our leadership in garnering a reputation of being a company that offers transparent, fast and quality solutions.
OUR VISION
“To help our customers, achieve and maintain their leading position in the fast-paced and dynamic industry by offering Process Optimization Services that combine innovative technologies in their cause to deliver highly user-friendly products and services.”
OUR MISSION
To create the most respected, dynamic & innovative IT and ITes global company. To develop “customers for life” by earning their loyalty by anticipating, listening and responding to their needs. To provide an enriching environment of trust, cooperation & mutual respect for all stakeholders. To create significant value for our customers, employees, partners, shareholders, and the communities we operate in.
QUALITY POLICY
“PaddlePoint is committed to deliver Outbound & Inbound Call Center Services such as Telesales, Order-taking, Customer Service, Web-based Customer Support Solutions such as Live-Web Chat and Email Response & Back-office Operations as per customer requirements through continual improvement in implementation of Quality Management System (QMS) and achieves Total Customer Satisfaction as well as continuously focus on increasing our customer base.”
WHY US?
An Evolving Approach
We believe in continuous improvement on processes and people capabilities which translates into high impact results and desired effectiveness. Our extensive domain experience has helped us build the required dependability and satisfied customers across verticals.
Compliance & Pre-On floor Tests
Compliance adherence and customized training models to suite the requirements of the process along with On Job Training (OJT). We maintain Quality consistency along with high productivity metrics.
Zero tolerance on Quality
With ISO 9001:2008 & ISMS 27001:2005 Certifications, Six Sigma & CMMI practices and state of art technology infrastructure, our customers enjoy complete peace of mind with world class quality standards.
VALUES
PaddlePoint has designed a set of Values that represents the foundation on which we deliver Quality Solutions, even when the Customer is not watching.
Our Customer Centric approach is in focus for all activities we perform, We listen to our customers – anticipate their needs and provide consistent & sincere results to exceed their expectations.
We own responsibility for our actions and accept accountability for the outcomes, rewards and/or consequences of the results. We honor our commitments and strive for the highest quality. We are focused on providing solutions and are not afraid to take informed/responsible risk.
Our reputation is our most valuable asset. We have set high standards of ethics, performance and behavior in all aspects of our business relationships. We are realistic and always make a sincere effort to lead by example with complete involvement & support of our teams.
Power of informed Associates is what we believe in. Any issue, suggestion or question receives immediate attention with co-operation and respect. The information shared by us to all concerned is accurate, open and in a timely manner.
Ideas and skills are shared across functions towards achieving goals. While respecting our differences, we encourage individual and team growth.
